TERMS AND CONDITIONS OF SALE OF THE WEBSITE

1. GENERAL IN FORMATION

D e accordance with Law 34/2002 of 11 July, Services Information Society and Electronic Commerce, reporting l to ownership of this website, languagecoachingcertification.com (hereinafter Web Site) hold by EFFICIENT LANGUAGE COACHING GLOBAL, SLU, [ hereinafter EFFICIENT LANGUAGE COACHING ], provided with NIF: B55769798 registered in the register Mercantile Tarragona Volume 3187, Page 41, Line T55359, Entry 1 st, and whose data contacts are:

Address: Ctra. Montblanc (Mas Cal Tone), s / n 43205 REUS, email : [email protected]

The present document establishes the terms and conditions that regulate the access, use and purchase or acquisition of products and / or services of the EFFICIENT LANGUAGE COACHING website and that will be applied by the users of the website. Please read these terms and conditions of sale carefully

Access to the website automatically makes you a user of it, understanding and accepting all of these Conditions of sale of the website.

EFFICIENT LANGUAGE COACHING declines any responsibility derived from the breach by users of any of the terms and conditions and the rules of use of the website. The user assumes and accepts the possible modification of the Conditions of sale of the website at a later time, with EFFICIENT LANGUAGE COACHING reserving the prerogative of its modification without the need for prior notice. The continued use of the website implies its acceptance by the user and / or user, and the responsibility of the latter in its review.

Any person using the website confirms that they are capable of acting on their own account and understands and accepts all the Terms and Conditions of sale of the website.

To resolve any questions you may have, you can contact the EFFICIENT LANGUAGE COACHING Team by sending an email to [email protected]

2. PRODUCT AND SERVICE

NEURO LANGUAGE COACHING is a website mother of all websites of EFFICIENT LANGUAGE COACHING dedicated to training through courses for language teachers, certified and accredited by the ICF, the teaching of languages, conference registration, the sale of online courses and materials and the sale of books in audio or physical.

3. ACCESS OF USERS

The simple access to the website, attributes to the person who performs it the condition of user.

The use of services offered on the website is free for users, not involving any commission or cost of any kind in accessing the website, except for the cost of connection through the telecommunications network provided by the access provider hired by the user, who will be in charge of the user.

Access through third-party applications (for example, Facebook) implies that the security of access through this route is the responsibility of said entities. Likewise, the website declines any direct or indirect responsibility for the fall of the systems or unavailability of the website or any similar situation.

4. RULES OF USE OF THE WEBSITE

The website can only be used by persons over 18 years. By accessing, using or purchasing on the website, the user confirms and guarantees that they are over 18 years of age and that they have the legal capacity to enter into contracts through this website.

The user will be responsible for all of its published content and its veracity. EFFICIENT LANGUAGE COACHING reserves the right to verify all comments and / or opinions of users before their final publication on the website. The user will be solely responsible for any false, inaccurate or outdated statements made and for the damages caused to EFFICIENT LANGUAGE COACHING or to third parties as a result of the breach of this duty.

The responsibility for the contents directly or indirectly published on the website rests solely and exclusively on the user and EFFICIENT LANGUAGE COACHING declines any responsibility for its veracity. It understands and accepts that EFFICIENT LANGUAGE COACHING only offers training services through courses for language coaches, certified and accredited by the ICF, the teaching of languages, registration for conferences, the sale of online courses and materials and for sale of audio or physical books.

By using this Website, the user accepts that most of the communications with EFFICIENT LANGUAGE COACHING are electronic (email or notices published on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that EFFICIENT LANGUAGE COACHING sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and / or communicate with EFFICIENT LANGUAGE COACHING through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website. Likewise, unless otherwise stipulated, EFFICIENT LANGUAGE COACHING may contact and / or notify the User by email or at the postal address provided.

The individual user agrees to make reasoned and reasonable use of the services of the web site and comply with the conditions of sale of EFFICIENT LANGUAGE COACHING, reserving EFFICIENT LANGUAGE COACHING right to limit if they saw fit.

The website is aimed at users regardless of their residence. EFFICIENT LANGUAGE COACHING does not ensure that the website complies with the laws of other countries, either totally or partially, since these Conditions of sale comply with the consolidated Spanish and European legislation, which is where the business activity is carried out.

It is strictly prohibited:

• Use the name of EFFICIENT LANGUAGE COACHING for professional or lucrative purposes directly or indirectly.
• Use the EFFICIENT LANGUAGE COACHING website for purposes other than the acquisition of books, materials or courses or registration for courses and events.
• Make false or fraudulent purchases. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled and the competent authorities informed.
• The publication of offensive content, of any kind, sexist, racist, defamatory and / or contrary to current legislation in Spain and the European Union.
• Defame, abuse, harass, harass, threaten or infringe the legal rights, such as the rights of privacy or publicity, of others.
• Use the website for promotional purposes not expressly authorized by the EFFICIENT LANGUAGE COACHING team or the dissemination of unauthorized advertising content.
• Impersonate identity, with the legal consequences that derive from it.
• Disseminate, publish or request information that promotes the performance of any illegal act in its jurisdiction, including, but not limited to: electronic fraud, SPAM, Phishing, Spoofing, Forgery and any other type of conduct that is considered an illegal act.
• Make any fraudulent use of the website.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY

The website is protected by intellectual and industrial property rights. By way of example, but not limited to, the contents, graphic design, source code, logos, texts, graphics, illustrations, photographs and other elements that appear on the website. Therefore, the user recognizes that the reproduction, distribution, commercialization, transformation and in general, any form of exploitation, by any procedure, of all or part of the website constitutes an infringement of the intellectual and industrial property rights of EFFICIENT LANGUAGE COACHING or the owner thereof, unless the user has obtained prior express authorization.

Any use other than EFFICIENT LANGUAGE COACHING, including the reproduction, modification, distribution, transmission, republication, arrangement or representation of any elements thereof is strictly prohibited except with the express written consent of EFFICIENT LANGUAGE COACHING.

The user may not modify or use any intellectual and industrial property in such a way that its disclosure is detrimental to EFFICIENT LANGUAGE COACHING.

EFFICIENT LANGUAGE COACHING will claimfor damages derived from the improper use by third parties of its intellectual and industrial property.

EFFICIENT LANGUAGE COACHING does not grant any license or authorization of use of any kind on its intellectual and industrial property rights or on any other right or property related to the website, the services or the contents.

6. PURCHASE OR ACQUISITION PROCESS

The users can buy their products / services on the site web by the media and established forms.

They must follow the online purchase and / or acquisition procedure of languagecoachingcertification.com, during which several products and / or services can be selected and added to the cart, basket or final purchase space and, finally, click on ” PLACE ORDER “.

Likewise, the User must fill in and / or check the information that is requested in each step, although, during the purchase process, before making the payment, the purchase details can be modified.

In the purchase process and always before the end of it, the user will have all the information regarding the final price of the course or complete product, including taxes, being the user responsible for providing their data correctly, including their data personal and bank details required by the system, truthfully and accurately.

Next, the User will receive an email confirming that EFFICIENT LANGUAGE COACHING has received their order or request to purchase and / or provide the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where appropriate, this information could also be made available to the User through their personal connection space to the Website.

Once the purchase process is completed, the user can request the issuance of an invoice for the acquisition of the products or services by sending an email to [email protected]

The User acknowledges being up-to-date, at the time of purchase, of certain particular conditions of sale that concern the product and / or service in question and which are shown next to the presentation or, where appropriate, its image on its page of the Website, indicating, by way of example, but not exhaustive, and according to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, the way in which they will be carried out and / o cost of benefits; and acknowledges that the completion of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

Purchases may be subject to security checks. The operation may be cancelled by EFFICIENT LANGUAGE COACHING if it does not pass the verification process.

EFFICIENT LANGUAGE COACHING not assume any responsibility how d or delivery of products and / or services will not be realized as a result of the inaccuracy or falsity of the information provided by the individual user to that effect.

The communications, purchase orders and payments that intervene during the transactions carried out on the website, could be archived and kept in the computerized records of EFFICIENT LANGUAGE COACHING in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 Arbil, 2016, regarding the protection of the natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on Protection of Personal Data and guarantee of digital rights (LOPDGDD), and the rights of users in accordance with the privacy policy of the website.

6.1 Prices and payment

The prices displayed on the website are final in Libra s sterling s and include taxes unless, by legal requirement, especially on taxes, is point and apply different matter.

Shipping costs are included in the final prices of the products as shown on the Website. Thus, EFFICIENT LANGUAGE COACHING performs delivery and / or shipping services through: Post or similar postal service

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but possible changes will not affect purchases with respect to which users have already received the purchase confirmation.

The accepted means of payment will be: Credit or debit card or paypal

EFFICIENT LANGUAGE COACHING uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, EFFICIENT LANGUAGE COACHING will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

Once EFFICIENT LANGUAGE COACHING receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the User is sent the confirmation of the service provided in the form and, where appropriate, the established place.

6.2 Delivery

In the cases in which it is appropriate to carry out the physical delivery of the contracted good, the deliveries will be made in the following territory: To all the countries of the world.

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.

If for any reason, attributable to it, EFFICIENT LANGUAGE COACHING could not meet the delivery date, it will contact the User to inform him of this circumstance and, he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with full refund of the price paid. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the User’s absence, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to get it delivered again.

If the User is not going to be at the place of delivery in the agreed time slot, they must contact the transport company to arrange delivery on another day.

If within 30 days natural since your order is available for delivery, and has not been delivered for reasons not attributable to EFFICIENT LANGUAGE COACHING, means that the user wishes to withdraw from the contract and it shall be deemed resolved. As a result of the termination of the contract, all payments received from the User will be returned, except for the additional costs resulting from the User’s own choice of a delivery method other than the less expensive mode of ordinary delivery offered by the Website., without any undue delay and, in any case, within a maximum period of 14 calendar days from the date the contract is considered terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.

For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when EFFICIENT LANGUAGE COACHING receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place in a moment after the full receipt of the amount to be paid by EFFICIENT LANGUAGE COACHING.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is made aware that in case they detect that there has been an error when entering data necessary to process their purchase request on the Website, they may modify them by contacting EFFICIENT LANGUAGE COACHING through the spaces of contact information enabled on the Website, and, where appropriate, through those enabled to contact customer service, and / or using the contact details provided in the first clause (General information). Likewise, this information could also be corrected by the User through their personal connection space to the Website.

In any case, the User, before clicking on “PLACE ORDER”, has access to the space, cart, or basket where their purchase requests are noted and can make modifications.

Similarly, the User is sent to consult the Legal Note and General Conditions of sale and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights (LOPDGDD).

8. CONTENT REMOVAL AND INHABILITATION

The website contains events and participation tools. The comments of the users in the participation mechanisms reflect their opinion and not the opinion of EFFICIENT LANGUAGE COACHING, who is not responsible for the opinions published by them in said mechanisms.

EFFICIENT LANGUAGE COACHING reserves the right to eliminate (ban) or modify any comment, of any type that it considers does not conform to the established norms and the correct functioning of the website, the user renouncing any claim for it.

9. RIGHT OF WITHDRAWAL

In the cases in which the user purchases products on or through the owner’s Website, they are assisted by a series of rights, as listed and described below:

The user, while consumer, can make a purchase on the Website and, therefore, he has the right to withdraw from this purchase within 14 calendar days without justification.

This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods acquired on the EFFICIENT LANGUAGE COACHING Website or in the event that the goods make up your order are delivered separately, 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case If it is a service contract, 14 calendar days from the day the contract is signed.

To exercise this right of withdrawal, the User must notify EFFICIENT LANGUAGE COACHING of his decision. He may do so, where appropriate, through the contact spaces provided on the Website or through:

EFFICIENT LANGUAGE COACHING

Ctra. Montblanc (Mas Cal Tone), s / n

43205 Reus (Tarragona)

The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that EFFICIENT LANGUAGE COACHING makes available as part attached to these Conditions, however, its use is not mandatory.

To meet the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding period expires.

In the event of withdrawal, EFFICIENT LANGUAGE COACHING will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the less expensive method offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which EFFICIENT LANGUAGE COACHING is informed of the User’s decision to withdraw.

EFFICIENT LANGUAGE COACHING will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, EFFICIENT LANGUAGE COACHING could retain said refund until the products or items of the purchase have been received, or until the User presents proof of their return, depending on which condition is met first.

The User can return or send the products to:

EFFICIENT LANGUAGE COACHING

Ctra. Montblanc (Mas Cal Tone), s / n

43205 Reus (Tarragona)

And you must do so without any undue delay and, in any case, no later than 14 calendar days from the date EFFICIENT LANGUAGE COACHING was informed of the withdrawal decision.

The User acknowledges knowing that he must bear the direct cost of return (transport, delivery) of the goods, if any were incurred. In addition, they will be responsible for the decrease in the value of the products resulting from a handling other than that necessary to establish the nature, characteristics and operation of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as set forth in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs / DVDs without their packaging, as factory-sealed; products that for hygiene or health reasons are sealed and have been unsealed after delivery, the supply of goods made according to the specifications of the consumer and user or clearly personalized.

In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by EFFICIENT LANGUAGE COACHING, they will have lost their right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

Likewise, the products must be returned using or including all their original packaging, instructions and other documents that accompany them, as well as a copy of the purchase invoice.

In the following link you can download the withdrawal form model:

https://neurohearteducation.com/withdrawal-form

8.1 Return of defective products or shipping errors

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to what is stipulated in the contract or purchase order, and that, therefore, they should contact EFFICIENT LANGUAGE COACHING immediately and let you know the existing disagreement (defect / error) by the same means or by using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund or, where appropriate, the replacement of the same..

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always be observed.

8.2 Guarantees

The User, as consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the legally established terms for each type of product, responding EFFICIENT LANGUAGE COACHING, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by EFFICIENT LANGUAGE COACHING and possess the qualities presented in it; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product of the same type and that are fundamentally expected from it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipping. However, some of the products that are marketed on the Website, could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and that therefore will form part of the individual appearance of the product, and they will not be a defect.

On the other hand, it could be the case that the User acquires a product of a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his legal guarantee right directly against them during the two years following the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.

10. AVAILABILITY

All purchase orders received by EFFICIENT LANGUAGE COACHING through the Website are subject to the availability of services and / or that no circumstance or force majeure (clause dieci nine of these conditions) affect the supply thereof and / or the provision of services.

If difficulties occur regarding the supply of books or not stay in stock, EFFICIENT LANGUAGE COACHING agrees to contact with the wearer and refund any amount that may have been paid as amount. This will be equally applicable in cases in which the provision of a service becomes unfeasible.

11. NOTIFICATION OF INFRACTIONS

In the event that the user infringes intellectual and / or industrial property rights or any other right of third parties, they will be warned by EFFICIENT LANGUAGE COACHING as soon as it becomes aware of such infringements to cease publishing the contents. violators. In this case, the user will be liable for such infractions.

If any person or entity considers that the contents published on the website infringe their rights to honor, privacy, image or any right, they may communicate this to EFFICIENT LANGUAGE COACHING by any of the contact channels that appear on the website with the matter “Violation of rights”, request its withdrawal and provide the following information:

1. identification of the rights protected by the legislation in force in this regard that are considered violated,
2. identification of the contents that allegedly violate the rights in question with information reasonably sufficient to allow EFFICIENT LANGUAGE COACHING to locate said material on the website,
3. information on the contact details (physical or electronic address and telephone number) so that EFFICIENT LANGUAGE COACHING can communicate with said person or entity,
4. a statement in which said person or entity affirms that the information included in the notification is true and accurate and that it is the owner of the rights allegedly violated or that it is authorized or authorized to act on its behalf and,
5. copy of ID, passport or other document that proves your identity.

EFFICIENT LANGUAGE COACHING will respond to the request and if it considers that the person or entity has justified reasons or causes to request the withdrawal of such content, it will proceed to its immediate elimination from the website so that they are not accessible by users even from memory cache.

12. OBLIGATIONS AND GUARANTEES OF EFFICIENT LANGUAGE COACHING

EFFICIENT LANGUAGE COACHING, as owner and managing entity and administrator of the website, will guarantee:

• The correct adaptation and functionality of the website for the fulfillment of the object indicated in section 2 of these Conditions of sale.
• What will make their best efforts available to users in order to achieve excellence in the operation of the website. In this sense, EFFICIENT LANGUAGE COACHING undertakes to diligently process claims or complaints from users and users or third parties who may have incurred any type of irregularity.
• Make available to users their best efforts in order to guarantee the security and availability of the information hosted on their servers.
• Provide the user with the information they require in relation to access and use of the website.
• Ensure the proper functioning of the website.
• Diligently carry out the proper and necessary tasks, of any nature, for the proper management and operation of the website.

13. PRIVACY
    

EFFICIENT LANGUAGE COACHING treat to all information entered on the website, in accordance with the Privacy Policy identified on the website EFFICIENT LANGUAGE COACHING as indicated by the General Data Protection Regulation 2016/679 EU and the Organic Law Protection of Personal Data and guarantee of digital rights 3/2018, as data controller for the data included on the website.

You can exercise your rights of access, rectification, deletion, opposition and, where appropriate, portability and limitation, by sending an email to [email protected] You can consult the additional and detailed information on data protection at: languagecoachingcertification.com

14. DURATION AND TERM

These conditions of sale shall come into force at the time the individual user access to the website and will last indefinitely, while it access to the website.

15. RESIGNATION

No waiver by EFFICIENT LANGUAGE COACHING to a specific right or legal action or the lack of requirement by EFFICIENT LANGUAGE COACHING for the strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or Conditions, nor will it exonerate the User from compliance with their obligations. Likewise, no resignation by EFFICIENT LANGUAGE COACHING to any of these Conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a resignation and it is formalized and communicated to the User in writing.

16. NULLITY

If any of these Conditions were declared null and void by a firm resolution issued by the competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

17. ENTIRE AGREEMENT

These Conditions and any document to which express reference is made in these constitute the entire agreement between the User and EFFICIENT LANGUAGE COACHING in relation to the object of sale and replace any other agreement, agreement or prior promise agreed verbally or in writing by the same parts.

The user and EFFICIENT LANGUAGE COACHING acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except that which is expressly mentioned in these Conditions.

18. COMPENSATION

The user or the user undertakes to indemnify, defend in lawsuit and exonerate EFFICIENT LANGUAGE COACHING from all responsibility, against claims from third parties, filed based on, or derived from, access by the user or the user of the website of EFFICIENT LANGUAGE COACHING and the use made of it, the information provided or failure of this of these terms and conditions.

19. WAIVER OF LIABILITY

Unless otherwise provided by law, EFFICIENT LANGUAGE COACHING will not accept any responsibility for the following losses, regardless of their origin:

• any losses that were not attributable to any breach on your part;
• business losses (including lost profits, income, contracts, anticipated savings, data, loss of goodwill, or unnecessary expenses incurred); or from
• any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.

Likewise, EFFICIENT LANGUAGE COACHING also limits its liability in the following cases:

• EFFICIENT LANGUAGE COACHING applies all measures to provide a faithful display of the product on the Website, however, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or browser problems that are use or others of this nature.
• EFFICIENT LANGUAGE COACHING will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for causes such as strikes, road retentions, and in general any other specific to the sector, which result in delays, losses or theft of the product.
• Technical failures that, due to fortuitous or other causes, prevent a normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents having the service. EFFICIENT LANGUAGE COACHING uses all the means at its disposal in order to carry out the process of buying, paying and shipping / delivery of the products, however, it disclaims responsibility for causes that are not attributable to it, unforeseeable circumstances or force majeure..

EFFICIENT LANGUAGE COACHING will not be responsible for the misuse and / or wear and tear of the products that have been used by the User. At the same time, EFFICIENT LANGUAGE COACHING will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.

EFFICIENT LANGUAGE COACHING will not be liable for damages arising from the use of the website, nor for any action taken based on the information provided therein.

EFFICIENT LANGUAGE COACHING is not responsible for possible security errors or disconnections that may occur or for possible damage that may be caused to the computer system of the user (hardware and software), the files or documents stored therein, such as As a result of the presence of viruses on the user’s computer, using it to connect to the website, or a malfunction of the browser or the use of outdated versions of it.

In general, EFFICIENT LANGUAGE COACHING will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, they are due to force majeure., and this may include, by way of example, but not exhaustive:

• Strikes, lockouts or other industrial action.
• Civil commotion, revolt, invasion, threat or terrorist attack, state of alarm, war (declared or not) or threat or preparations for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
• Inability to use public or private telecommunication systems.
• Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the force majeure continues, and EFFICIENT LANGUAGE COACHING will have an extension in the term to fulfill them for a period of time equal to the duration of the force majeure. EFFICIENT LANGUAGE COACHING will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure.

20. LIABILITY AND LIMITATION OF LIABILITY FOR LINKS FROM OTHER WEB PAGES TO EFFICIENT LANGUAGE COACHING

The user who wishes to offer content from the EFFICIENT LANGUAGE COACHING website on their own website may enter a link that links their website with the home page of the EFFICIENT LANGUAGE COACHING website.

The web pages that offer a link to the EFFICIENT LANGUAGE COACHING website may use the brand, logo, trade name and / or any other distinctive sign of EFFICIENT LANGUAGE COACHING only and exclusively in the cases legally authorized or expressly permitted by EFFICIENT LANGUAGE COACHING.

The user may not reproduce the EFFICIENT LANGUAGE COACHING website in any way on their own website nor may they establish frames or frames of any kind that surround the website or allow it to be viewed through different Internet addresses or together with other people’s content. to the same, in a way that produces or may cause error or confusion in the public about the origin of the contents, implies an act of unfair comparison or imitation, serves to take advantage of the reputation and brand of EFFICIENT LANGUAGE COACHING or any other way prohibited by applicable law.

The user who introduces the link to the EFFICIENT LANGUAGE COACHING website may not, under any circumstances, make false or inaccurate statements about EFFICIENT LANGUAGE COACHING, its members, and / or users or users or about the quality of the content offered.

The web pages in which the link to the EFFICIENT LANGUAGE COACHING website is offered will not offer illegal, harmful, contrary to morals and good customs, content that produces or may produce the false idea that EFFICIENT LANGUAGE COACHING endorses or supports the ideas, manifestations or actions of said users or that are inappropriate in relation to the activity carried out by EFFICIENT LANGUAGE COACHING.

21. LIABILITY AND LIMITATION OF LIABILITY FOR LINKS FROM EFFICIENT LANGUAGE COACHING TO OTHER WEB PAGES

In order to help the user to search for information or services of interest, the EFFICIENT LANGUAGE COACHING website may include hyperlinks or links to other websites that are not owned or controlled by EFFICIENT LANGUAGE COACHING. EFFICIENT LANGUAGE COACHING does not control the contents, the Legal Conditions, the privacy policies or the practices of third party websites, nor does it assume any responsibility for them.

The user acknowledges and accepts that access to other websites does not imply that EFFICIENT LANGUAGE COACHING recommends and approves their content and that EFFICIENT LANGUAGE COACHING will not be responsible for any loss or damage that the user or user may suffer as a result. of the availability of the aforementioned websites, or as a result of the credibility that it gives to the completeness, precision or existence of any information offered through said websites.

EFFICIENT LANGUAGE COACHING will withdraw from the website or prevent access to those links that refer to illegal activities or harmful to the rights or property of a third party provided that a competent body has so declared, as established by current regulations.

22. ADVERTISING

The website may host advertising content. Advertisers are solely responsible for ensuring that the material submitted for inclusion on the website complies with the laws that may be applicable in each case. EFFICIENT LANGUAGE COACHING will not be responsible for any errors, inaccuracies or irregularities that the advertising or sponsor content may contain.

23. COMPLAINTS AND CLAIMS

The wearer can reach EFFICIENT LANGUAGE COACHING complaints or claims you wish to make through l following form: https://neurohearteducation.com/complaint-form 

EFFICIENT LANGUAGE COACHING will respond to claims received in the shortest possible time and in any case within a maximum period of one month from the presentation of the claim.

In addition, EFFICIENT LANGUAGE COACHING, has official claim sheets available to consumers and users, and that they can request from EFFICIENT LANGUAGE COACHING at any time, using the contact information provided at the beginning of these Conditions (General Information).

24. APPLICABLE LAW AND JURISDICTION

EFFICIENT LANGUAGE COACHING will cooperate with the justice and the competent authorities when required, in preventing fraud, impersonation, or any illegal activity or contrary to current legislation.

These Conditions will be governed and interpreted as confirmation with current legislation.

Any controversy, claim or dispute concerning the interpretation, execution and / or termination of these Terms of Sale is subject to the Courts in Spain.

Information to the buyer about the conflict resolution platform @ E-commerce.

Likewise, if a dispute arises from the conclusion of this purchase contract between EFFICIENT LANGUAGE COACHING and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with article 14.1 of Parliament Regulation (EU) 524/2013 Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.

1. INFORMACIÓN GENERAL

2. PRODUCTO Y SERVICIO

3. ACCESO DE PERSONAS USUARIAS

4. NORMAS DE USO DEL SITIO WEB

• Utilizar el nombre de EFFICIENT LANGUAGE COACHING con fines profesionales o lucrativos directa o indirectamente.
• Utilizar el sitio web EFFICIENT LANGUAGE COACHING para fines que no sean la adquisición de libros, materiales o cursos o la inscripción a cursos y eventos.
• Realizar compras falsas o fraudulentas. Si razonablemente se pudiera considerar que se ha hecho una compra de esta índole, podría ser anulada y se informaría a las autoridades competentes.
• La publicación de contenido ofensivo, de cualquier clase, sexista, racista, difamatorio y/o contrario a la legislación vigente en España y la Unión Europea.
• Difamar, abusar, acosar, molestar, amenazar o infringir los derechos legales, como los derechos de privacidad o publicidad, de otros.
• Utilizar la página web para fines de promoción no autorizados expresamente por el equipo EFFICIENT LANGUAGE COACHING o la difusión de contenido publicitario no autorizado.
• Suplantar la identidad, con las consecuencias legales que de ello se derivan.
• Difundir, publicar o solicitar información que promueva la realización de ningún acto ilícito en su jurisdicción, incluyendo, pero no limitando a: fraudes electrónicos, SPAM, Phishing, Spoofing, Forgery y cualquier otro tipo de conducta que sea considerada un acto ilegal.
• Realizar cualquier uso fraudulento del sitio web.

5. PROPIEDAD INTELECTUAL E INDUSTRIAL

6. PROCESO DE COMPRA O ADQUISICIÓN

• Precios y pago

• Entrega

7. MEDIOS TÉCNICOS PARA CORREGIR ERRORES

8. ELIMINACIÓN DE CONTENIDO E INHABILITACIÓN

9. DERECHO DE DESISTIMIENTO

10. DISPONIBILIDAD

11. NOTIFICACIÓN DE INFRACCIONES

1. identificación de los derechos protegidos por la legislación vigente al respecto que se consideran violados,
2. identificación de los contenidos que presuntamente violan los derechos en cuestión con información razonablemente suficiente para permitir a EFFICIENT LANGUAGE COACHING ubicar dicho material en el sitio web,
3. información de los datos de contacto (dirección física o electrónica y número de teléfono) para que EFFICIENT LANGUAGE COACHING pueda comunicarse con dicha persona o entidad,
4. una declaración en la que dicha persona o entidad afirme que la información incluida en la notificación es veraz y exacta y que es titular de los derechos presuntamente vulnerados o que está autorizado o autorizada a actuar en nombre de éste y,
5. copia del D.N.I., pasaporte u otro documento que acredite su identidad.

12. OBLIGACIONES Y GARANTÍAS DE EFFICIENT LANGUAGE COACHING

• La correcta adecuación y funcionalidad del sitio web para el cumplimiento del objeto señalado en el apartado 2 de las presentes Condiciones de venta.
• Qué pondrá a disposición de las personas usuarias sus mejores esfuerzos de cara a conseguir la excelencia en el funcionamiento del sitio web. En este sentido, EFFICIENT LANGUAGE COACHING se compromete a tramitar con diligencia las reclamaciones o quejas de las usuarias y los usuarios o terceras personas que hayan podido incurrir en algún tipo de irregularidad.
• Poner a disposición de las personas usuarias sus mejores esfuerzos en aras de garantizar la seguridad y disponibilidad de la información alojada en sus servidores.
• Facilitar a la persona usuaria, la información que ésta requiera en relación con el acceso y uso del sitio web.
• Asegurar el correcto funcionamiento del sitio web.
• Realizar de forma diligente las tareas propias y necesarias, de cualquier naturaleza, para una buena gestión y funcionamiento del sitio web.

13. PRIVACIDAD 

14. DURACIÓN Y TÉRMINO

15. RENUNCIA

16. NULIDAD

17. ACUERDO COMPLETO

18. INDEMNIZACIÓN

19. EXONERACIÓN DE RESPONSABILIDAD

• cualesquiera pérdidas que no fueran atribuibles a incumplimiento alguno por su parte;
• pérdidas empresariales (incluyendo lucro cesante, de ingresos, de contratos, de ahorros previstos, de datos, pérdida del fondo de comercio o gastos innecesarios incurridos); o de
• toda otra pérdida indirecta que no fuera razonablemente previsible por ambas partes en el momento en que se formalizó el contrato de compraventa de los productos entre ambas partes.

• EFFICIENT LANGUAGE COACHING aplica todas las medidas concernientes a proporcionar una visualización fiel del producto en el Sitio Web, sin embargo, no se responsabiliza por las mínimas diferencias o inexactitudes que puedan existir debido a falta de resolución de la pantalla, o problemas del navegador que se utilice u otros de esta índole.
• EFFICIENT LANGUAGE COACHING actuará con la máxima diligencia a efectos de poner a disposición de la empresa encargada del transporte del producto objeto del pedido de compra. Sin embargo, no se responsabiliza por perjuicios provenientes de un mal funcionamiento del transporte, especialmente por causas como huelgas, retenciones en carreteras, y en general cualquiera otras propias del sector, que deriven en retrasos, pérdidas o hurtos del producto.
• Fallos técnicos que por causas fortuitas o de otra índole, impidan un normal funcionamiento del servicio a través de internet. Falta de disponibilidad del Sitio Web por razones de mantenimiento u otras, que impida disponer del servicio. EFFICIENT LANGUAGE COACHING pone todos los medios a su alcance a efectos de llevar a cabo el proceso de compra, pago y envío/entrega de los productos, no obstante, se exime de responsabilidad por causas que no le sean imputables, caso fortuito o fuerza mayor.

• Huelgas, cierres patronales u otras medidas reivindicativas.
• Conmoción civil, revuelta, invasión, amenaza o ataque terrorista, estado de alarma, guerra (declarada o no) o amenaza o preparativos de guerra.
• Incendio, explosión, tormenta, inundación, terremoto, hundimiento, epidemia o cualquier otro desastre natural.
• Imposibilidad de uso de trenes, barcos, aviones, transportes de motor u otros medios de transporte, públicos o privados.
• Imposibilidad de utilizar sistemas públicos o privados de telecomunicaciones.
• Actos, decretos, legislación, normativa o restricciones de cualquier gobierno o autoridad pública.

20. RESPONSABILIDAD Y LIMITACIÓN DE RESPONSABILIDAD POR ENLACES DESDE OTRAS PÁGINAS WEB A EFFICIENT LANGUAGE COACHING

21. RESPONSABILIDAD Y LIMITACIÓN DE RESPONSABILIDAD POR ENLACES DESDE EFFICIENT LANGUAGE COACHING A OTRAS PÁGINAS WEB

22. PUBLICIDAD

23. QUEJAS Y RECLAMACIONES

24. LEGISLACIÓN Y JURISDICCIÓN APLICABLE